Joki Terms and Conditions

Welcome to Joki Casino. By accessing and using our platform at Joki Casino.com, you agree to be bound by the terms and conditions set out on this page. We strongly encourage you to read these terms carefully before registering an account or placing any bets. At Joki Casino, we are committed to maintaining a transparent, fair, and responsible gaming environment for all our players. These terms govern the relationship between you and Damagi Marketing Solutions LTD, the operator behind Joki.

1. About Us

We are operated by Damagi Marketing Solutions LTD, a company registered in Cyprus (Registration No. HE403018), with registered offices at Arch. Makarios III & Evagorou 1-7, MITSI 3, 1st Floor, Office 102, 1065 Nicosia, Cyprus. Our platform is licensed and regulated by the Estonian Tax and Customs Board (EMTA). We hold casino activity licence HKT000060 with operating permit HKL000373, as well as toto/sports betting activity licence HKT000111 with operating permit HKL000536. Our services are available to players in Finland, Estonia, the Nordic region, and Canada, among other permitted jurisdictions.

2. Eligibility and Account Registration

To use our services at Joki, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• You must be located in a jurisdiction where online gambling is legally permitted.
• You must not reside in a restricted territory, including the United Kingdom or Germany.
• You must register only one account per person, household, or device.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not use our platform on behalf of any third party.

At Joki Casino, we reserve the right to request identity verification (KYC) documents at any time. KYC processing typically takes up to two business days. We may suspend or close accounts that provide false or misleading information.

3. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. We recommend that you use a strong, unique Ym1EUOL&E1+M@XB* and never share your account details with anyone. Our Joki platform provides secure access, but we cannot be held liable for any unauthorized access resulting from your failure to protect your credentials. If you suspect any unauthorized use of your account, please contact us immediately at support@Joki Casino.com.

4. Deposits and Withdrawals

4.1 Deposits

We accept a wide range of payment methods, including Skrill, Neteller, Mastercard, Visa, Paysafecard, ecoPayz, MuchBetter, MiFinity, Interac, Jetonbank, and many more. For players in Finland, we also support Pay N Play via Brite and local banking options such as Nordea, OP, Danske Bank, Aktia, S-Pankki, and others. Our minimum deposit amount is €20. We support nine currencies including EUR, USD, CAD, and AUD.

4.2 Withdrawals

Our minimum withdrawal amount is €50. We process withdrawals subject to the following limits:

• Daily limit: €5,000 – €10,000
• Weekly limit: €10,000 – €15,000
• Monthly limit: €40,000 – €60,000
• VIP players may benefit from higher withdrawal limits

At Joki Casino, Pay N Play withdrawals are processed instantly or within minutes. Standard withdrawals may take longer depending on KYC verification status and the chosen payment method. We reserve the right to carry out additional security checks before processing any withdrawal request.

5. Bonuses and Promotions

Our Joki welcome bonus offers a 200% match up to $1,500 (or up to €1,000 depending on your region) on your first deposit. This is a cash-unlock style bonus — the bonus amount is released progressively into your real money balance as you complete wagering requirements. The following conditions apply to all bonuses we offer:

• Wagering requirement: 30x the bonus amount
• Minimum qualifying deposit: €20
• Bonuses are subject to game contribution restrictions
• We reserve the right to modify or withdraw any promotion at any time
• Bonus abuse or fraudulent activity will result in account termination

In addition to our welcome offer, Joki Casino provides daily cashback credited every morning based on the previous day's results, Drops & Wins promotions, weekly tournaments, daily prize drops, and special World Cup promos. VIP players enjoy exclusive benefits and preferential terms. Full details of each promotion are available on our promotions page.

6. Games and Software

Our Joki platform hosts over 3,000 games from more than 42 software providers, including Endorphina, Yggdrasil, Relax Gaming, Thunderkick, BGaming, Betsoft, Spribe, AvatarUX, Kalamba Games, and many more. Our game portfolio includes slots, live casino tables, sports betting, crash games, table games, video poker, scratch cards, and game shows. Live casino games are powered by Iconic 21, Winfinity, and Vivo Gaming, offering roulette, blackjack, and live game show experiences. We also offer a fully licensed sportsbook covering pre-match and live sports betting.

7. Responsible Gaming

At Joki, we take responsible gaming seriously. We provide tools to help you stay in control of your gambling activity, including deposit limits, session time reminders, self-exclusion options, and reality checks. We encourage all players to gamble responsibly. If you feel that gambling is negatively affecting your life, we urge you to make use of our self-exclusion tools or contact relevant support organizations. Our services are strictly for players aged 18 and over.

8. Prohibited Activities

When using our platform, you agree not to engage in any of the following activities:

• Using our services for any fraudulent or unlawful purpose
• Attempting to manipulate game outcomes or exploit software bugs
• Opening multiple accounts to abuse bonus offers
• Using automated tools, bots, or software to gain an unfair advantage
• Engaging in money laundering or using funds derived from illegal activities
• Providing false identification or impersonating another person

We reserve the right to immediately suspend or permanently close any account found to be in violation of these prohibitions, and to withhold any funds associated with such activity.

9. Intellectual Property

All content on our Joki Casino platform — including logos, graphics, software, game content, and text — is owned by or licensed to us. You may not reproduce, copy, distribute, or commercially exploit any part of our content without our prior written consent. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

10. Limitation of Liability

Our services are provided "as is" and we make no warranties regarding uninterrupted access, error-free operation, or the accuracy of any information displayed. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our platform. Our total liability to you in connection with any claim shall not exceed the total funds held in your account at the time of the dispute.

11. Governing Law and Disputes

These terms and conditions are governed by the laws of Cyprus and applicable Estonian regulatory requirements. Any dispute arising from your use of our Joki platform shall first be addressed through our internal complaints procedure. You may contact our support team via live chat (available 24/7 through the in-app message button), by emailing support@Joki Casino.com, or through our Help Centre at help.Joki Casino.com. We aim to resolve all complaints promptly and fairly. If a resolution cannot be reached, the matter may be referred to the relevant regulatory authority.

12. Amendments to These Terms

We reserve the right to update or amend these terms and conditions at any time. When we make material changes, we will notify you through our platform or via email. Your continued use of our Joki Casino services following any such notification constitutes your acceptance of the revised terms. We recommend that you review these terms periodically to stay informed of any updates.

13. Contact Us

If you have any questions about our terms and conditions, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat, and you can also email us at support@Joki Casino.com. We are here to help and committed to providing a safe, enjoyable, and transparent experience at Joki Casino.