Joki Casino Privacy Policy

At Joki Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at Joki Casino.com. By using our services, you acknowledge that you have read and understood this document. We are committed to handling your data responsibly and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Estonian data protection legislation under the authority of the Estonian Tax and Customs Board (EMTA).

Our Joki Casino platform is operated by Damagi Marketing Solutions LTD, a company registered in Cyprus (HE403018), with its registered office at Arch. Makarios III & Evagorou 1-7, MITSI 3, 1st Floor, Office 102, 1065 Nicosia. We hold valid casino activity licence HKT000060 with operating permit HKL000373, as well as toto/sports betting activity licence HKT000111 with operating permit HKL000536, both issued by the EMTA. Our services are available to players aged 18 and above only.

Information We Collect

When you register and use our services at Joki Casino, we collect various categories of personal information. We gather this data to provide you with a safe, secure, and personalised gaming experience.

Registration and Account Data

• Full name, date of birth, and nationality
• Email address and contact telephone number
• Residential address and country of residence
• Username, Ym1EUOL&E1+M@XB*, and account preferences
• Government-issued identification documents for KYC verification

Financial and Transaction Data

• Payment method details (e.g. Visa, Mastercard, Skrill, Neteller, Interac, MuchBetter)
• Deposit and withdrawal history, including amounts and timestamps
• Currency preferences (we support EUR, USD, CAD, AUD, and other currencies)
• Information related to bonus usage and wagering activity

Technical and Usage Data

• IP address, device type, browser type, and operating system
• Session duration, pages visited, and gameplay history
• Log files and cookies (see our Cookie section below)
• Communication records with our support team via live chat or email

How We Use Your Information

We use the personal data we collect for clearly defined purposes. At Joki Casino, we process your information on the following legal grounds: performance of a contract, legal obligation, legitimate interest, and your explicit consent where applicable.

• To create and manage your account and verify your identity (KYC)
• To process deposits, withdrawals, and financial transactions securely
• To provide and improve our gaming services, including slots, live casino, sports betting, and crash games
• To detect, prevent, and investigate fraud, money laundering, and other unlawful activities
• To comply with our licensing obligations under the EMTA and applicable legislation
• To send you promotional communications, bonuses, and personalised offers — only where you have provided consent
• To operate our responsible gaming tools and ensure player protection
• To respond to your enquiries via our support channels: live chat (24/7), or by email at support@Joki Casino.com

Cookies and Tracking Technologies

Our Joki Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies on our Joki Casino platform:

• Essential cookies: Necessary for the website to function properly, including session management and security.
• Analytical cookies: Help us understand how visitors interact with our site so we can improve functionality.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns.
• Preference cookies: Allow us to remember your settings, such as language and currency preferences.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Data Sharing and Third Parties

At Joki Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in specific circumstances:

• Payment processors: To facilitate deposits and withdrawals through providers such as Skrill, Neteller, Paysafecard, and others.
• Game providers: Our platform hosts games from 42+ studios, and limited technical data may be shared to ensure proper game functionality.
• Affiliate partners: We work with Grande Affiliates (grandeaffiliates.com); data shared is limited to what is necessary for affiliate tracking purposes.
• Regulatory authorities: We are required to share certain information with the Estonian Tax and Customs Board (EMTA) and other competent authorities upon request.
• Fraud prevention services: To protect our platform and players from fraudulent activity.
• Sister brands: In limited circumstances, data may be shared within our group, which includes Lyrabet, Lyracasino, Punterz, and HappySpins.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law. Our Joki Casino records are generally kept for a minimum of five (5) years following account closure to meet anti-money laundering (AML) and regulatory obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights as a Data Subject

Under applicable data protection law, you have the following rights regarding your personal information held by us at Joki Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data, subject to legal obligations.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@Joki Casino.com. We will respond to your request within the timeframes required by law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our Joki Casino infrastructure uses SSL encryption, secure server environments, and strict internal access controls. Despite our best efforts, no method of data transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

International Data Transfers

As our services are accessible in multiple regions — including Finland, Estonia, Nordic countries, and Canada — your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with GDPR requirements, such as standard contractual clauses approved by the European Commission.

Responsible Gaming and Data

At Joki Casino, we use your personal data to support responsible gaming. We may analyse your gameplay patterns to identify signs of problem gambling and apply protective measures where necessary, including self-exclusion, deposit limits, and session restrictions. Your safety and wellbeing are a priority for us, and this use of data is based on both our legal obligations and our legitimate interest in protecting our players.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will notify you via email or a prominent notice on our website at Joki Casino.com. We encourage you to review this policy periodically. Your continued use of our platform following any changes constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our Joki Casino support team is available 24/7 via in-app live chat, and you can also contact us by email at support@Joki Casino.com. You may also visit our Help Centre at help.Joki Casino.com for additional guidance.

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence.